Last updated: Aug 1st, 2023
We protect your data.
All data are written to multiple disks instantly, backed up daily, and stored in multiple locations. Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.
ServersWe are using Microsoft Azure servers. The servers are located in the United States and Europe. The servers are protected by a firewall and only one person in ChattySurvey has access to them. The servers are monitored 24/7 are backed up daily. For more information about Microsoft Azure security, please visit Microsoft Azure security
Enterprise client serversThe server will be located in the United States or Europe. The server will be protected by a firewall and only one person in ChattySurvey will have access to it. The server will be monitored 24/7 and will be backed up daily. Your data will not be mixed with anyone else on the system. The server and the database will be dedicated to your company only.
Your data are sent using HTTPS.
Whenever your data are in transit between you and us, everything is encrypted, and sent using HTTPS. Within our firewalled private networks, data may be transferred unencrypted.
Any files which you upload to us are stored and are encrypted at rest. Our application databases are generally not encrypted at rest — the information you add to the applications is active in our databases and subject to the same protection and monitoring as the rest of our systems. Our database backups are encrypted using GPG.
We protect your billing information.
All credit card transactions are processed using secure encryption—the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely on aPCI-Compliant network.
We have a team dedicated to maintaining your account’s security on our systems and monitoring tools we’ve set up to alert us to any nefarious activity against our domains. To date, we’venever had a data breach.
We also audit internal data access. If a ChattySurvey employee wrongly accesses customer data, they will face penalties ranging from termination to prosecution. Again, to our knowledge, this hasn’t happened.
We have processes and defenses in place to keep our streak of 0 data breaches going. But in the unfortunate circumstances someone malicious does successfully mount an attack, we will immediately notify all affected customers.
Have a concern? Need to report an incident?
Have you noticed abuse, misuse, an exploit, or experienced an incident with your account? Please get in touch by emailing us at privacy@ChattySurvey.com and we’ll be happy to try to answer them!