What's New

After many of you have asked for this, now we are giving you the power to add any type of different survey questions. We are also giving you the power to chain multiple questions together with multiple objectives. With this new feature, users will have the ability to customize their surveys to a much greater extent than ever before. No longer are you limited to a pre-set list of questions - now you can create surveys that truly fit your unique needs and objectives.

By allowing users to chain multiple questions together, you can create a more interactive and engaging survey experience for your respondents. This feature can be particularly useful for gathering more in-depth feedback or for guiding respondents through a series of related questions.

Additionally, this enhanced customization can lead to more actionable insights and a greater understanding of your audience's preferences, behaviors, and opinions. With the power to add any type of survey questions, you have the flexibility to tailor your surveys to specific demographics, industries, or topics of interest.

Overall, the ability to add different survey questions and chain them together with multiple objectives opens up new possibilities for collecting valuable feedback and driving informed decision-making. We look forward to seeing how our users leverage this feature to create more impactful and insightful surveys.

We're excited to share some great news based on popular demand! We've gone ahead and added webhooks to our system. This means that once a survey is finished, your systems can now receive handy notifications containing all the juicy results. This nifty feature empowers you to streamline and automate processes on your end, making things even more convenient.

We hope you find this addition useful and it brings a smile to your face. As always, feel free to reach out if you have any questions or need further assistance. Happy surveying!

This will sound odd, but we have only now figured out how to simplify survey template creation. We have been doing it for clients manually so far because it was rather complicated to address every case. This may seem simple, but in the background, when a survey template is created, many things happen and AI generates quite a few settings.
But now you have this button:

Which will open this form:

Sticking with the conversational format, we have developed a form that should flow like a conversation, you just need to select or add to fill out the spaces within the sentence. Reminds me of exercises I had to do in Spanish language books. I hope this will be an easy one for everyone. If something doesn't work or doesn't make sense, please leave some feedback by clicking on this button in the top right corner:

Now after you fill out thenew survey template you will be redirected to survey objectives.

On this page you will find some AI-generated survey objectives that you can edit, rearrange, add new ones or delete them. These Objectives will be followed during the conversation and AI will try to reach them all.

Another cool thing that we added is information to extract from conversations.
Now people often have hundreds of surveys completed and to make it easier to extract valuable information we added a page where you can select what the AI should extract.

Afterwards, you can reuse these templates as many times as you want. 
With these features, we really give power to you guys. Now you can create pretty much any survey with any objectives. You have the power. If you need any assistance please leave some feedback or get in touch. 

We are thrilled to share some exciting news with you! ChattySurvey has now been enhanced with an amazing new feature – a voice! By popular demand, we've given ChattySurvey a default British lady voice. However, that's not all - the best part is, you can customize her voice to your liking!

Now, ChattySurvey can take on any voice you prefer. Simply inform us of your choice, and we'll make it happen. Engaging with her is now more interactive and fun than ever before.

Experience this fantastic addition by clicking the microphone button and start chatting with ChattySurvey right away! We're confident you'll enjoy the improved conversation experience and make the most out of this unique feature. Don't hesitate to let us know your feedback and any preferences you may have. Happy chatting!

We understand that our customers have unique requirements, and we value the importance of meeting those specific needs. To enhance your experience with our templates, we have introduced a new feature that allows you to customize survey objectives. This empowers you to have more control over the conversations you initiate.

Previously, we provided customer templates, but we realized that they may not always cover all the aspects you require. With the new update, you can easily modify the pre-configured objectives for each template to better align with your goals. Whether you want to adjust existing objectives or add new ones, our platform now offers the flexibility to tailor surveys according to your preferences.

By enabling this customization option, we aim to ensure that our service caters precisely to your unique requirements, resulting in more meaningful and relevant interactions. We are committed to continuously improving our offerings to meet the diverse needs of our valued customers.

Hey there! Guess what? We've got some super cool visualizations for your conversations!
We've been working hard to extract and gather all the juicy bits of information from those conversations. It's like we're putting together a treasure map just for you, so you can find the stuff you really care about lightning-fast. We've got your back!

Our statistics dashboard is filled to the brim with fancy charts. Because you know what they say, when you've got a chart by your side, you become the undisputed champion of facts. No one can argue with you when you've got those snazzy graphs to back you up. You'll be the coolest person in the room, armed with all the knowledge!

So get ready to dive into a visual extravaganza and conquer conversations like a boss. We're here to make your experience top-notch and your information game strong. Let's rock it together!

Great news, everyone! We now have a new chat option available. Whether you want to talk about anything at all or simply say hello, we're here and ready to chat! Join the conversation and let's make your day a little brighter. Click that chat button and let's get talking!

👀 Take a glance at our trusty green companion, the "Survey Template Request" button. It's right there, waiting for you! We genuinely want to make this product a perfect fit for you, so we're eager to hear what kind of template tickles your fancy. Just let us know, and we'll work our magic to create a unique survey template tailored exclusively to your needs. Oh, and by the way, we're committed to getting back to you on the same day. So, go ahead, share your thoughts, and let's make this survey journey one to remember! 🌟📊

At ChattySurvey, we aim to please and we highly value your input. That's why we've made it even easier for you to share your feature requests.

Just look for the new "Request a Feature" button right next to the menu.

We can't wait to hear your ideas on how we can enhance Chattysurvey. Your feedback matters to us, so let us know what you'd like to see next!

We would like to express our deepest apologies for any inconvenience caused by the recent changes we have made. After careful consideration, we have come to the realisation that in order to expand our services and provide a more comprehensive experience, we need to move all of our operations from chattysurvey.com to app.chattysurvey.com.

We understand that this transition requires you to update the existing survey URLs you may have been using. Instead of accessing surveys through https://chattysurvey.com/en/journeys/{survey_id}', we kindly ask you to update your bookmarks and use the new URL: https://app.chattysurvey.com/en/journeys/{survey_id}

We sincerely apologise for any disruption or confusion this may cause, and we are working diligently to ensure a smooth transition for all our users. If you encounter any difficulties during this process or have any questions, please do not hesitate to reach out to our support team, who will be more than happy to assist you.

Once again, we deeply regret any inconvenience caused by this change. We appreciate your understanding and continued support as we strive to improve our services and provide you with the best possible experience.

With sincere apologies,

The ChattySurvey Team

The crux of Chattysurvey's power lies in the chat. Traditional Product Market Fit (PMF) surveys, based on concepts over two decades old, may not be adept at capturing the subtleties of respondent sentiment anymore. Ratings and static questions have their place, but they come with limitations – they don't provide the breadth and depth of insights we now have access to through more engaging and interactive techniques.

Therefore, we have taken on the challenge to reimagine and reinvent the standard survey with Chattysurvey.

In the revamped model of Chattysurvey, we shift from the impersonal, one-size-fits-all set of questions and ratings, to a more organic, interactive, and respondent-friendly chat interface. Instead of respondents passively answering pre-set questions, they can now actively engage in a conversation, shaping the flow of the survey as per their unique perspectives.

This innovative approach caters to the modern respondent, who values personalization and interaction. A chatty, conversational survey allows respondents to express their thoughts more freely and completely, thereby providing richer, more nuanced data.

From a business perspective, these chat-based surveys provide invaluable qualitative data that cannot be gleaned from traditional quantitative methods. Businesses can gain deeper insights into their customers' minds, their pain points, their motivations, and their desires. This wealth of data can aid in developing a more tailored product-market fit strategy, fostering better customer relationships, and ultimately driving growth and success.

We have completely redesigned the landing page to better reflect what we do. 
Please leave us some feedback here: https://chattysurvey.com/en/journeys/chatty-survey-landing-page

NPS is a template configured to learn about respondents' experiences, understand their opinions and help you determine what improvements could be made to your product.

It's great for anyone wanting to get product or service feedback. 

We have implemented our first few languages. 
Spanish because we are based in Spain
Catalan because we are in Barcelona
Croatian because one of the Co-founders is from Croatia and we love to show our support! 

The language selector can be found at the footer of the page! Let me know if something doesn't make sense! 

Thank you

Over the last few days, we have done some user experience testing. It was great to see other people use our product! But somehow every single user interpreted the survey creation differently. We listened and completely redesigned how surveys are created. 

This is perhaps the easiest and most straightforward way to create a survey that we could have conceived. 

At first glance, it's super simple. Just 1 text box.

But in the background, we have carefully designed surveys, with a long set of instructions aimed at extracting very particular information about a specific use case. 

Today we start with 3 Use cases:

- Post-event 5-star survey - to get insights from event attendees

- Product market fit survey - to get feedback on product

- Customer satisfaction survey - to find out how satisfied your customers are.

More to come soon...  Please let us know about uses cases you would like to see

Have you seen the "Generate insights" button on our results page? It's like a magical button that instantly summons up all kinds of useful insights and information for you! All you have to do is click that button, and voila! We'll go through all the results and come back to you with some amazing insights that will blow your mind! Just sit back, relax and wait for our email to pop up in your inbox once we're done. It only takes a minute

Now you can register with your account, create a survey, get responses and see the results! 
Much more to be will be coming soon! 

Suruwey wasn't the most memorable name nor very descriptive. It was a funny way of saying survey doh. Now we are growing into a ChattySurvey which we think describes what we are all about much better! ChattySurvey!